The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. If you are experiencing problems with Comcast Xfinity, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Comcast Xfinity users affected:
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 842 |
| Seattle, WA | 442 |
| Denver, CO | 391 |
| Washington, D.C., DC | 389 |
| Atlanta, GA | 382 |
| Philadelphia, PA | 375 |
| Houston, TX | 368 |
| Miami, FL | 261 |
| San Francisco, CA | 260 |
| Portland, OR | 260 |
| Sacramento, CA | 242 |
| Oakland, CA | 204 |
| Detroit, MI | 191 |
| Boston, MA | 183 |
| Brooklyn, NY | 176 |
| Orlando, FL | 172 |
| Minneapolis, MN | 142 |
| Littleton, CO | 139 |
| New York City, NY | 137 |
| Indianapolis, IN | 124 |
| Pittsburgh, PA | 113 |
| Tampa, FL | 112 |
| Salt Lake City, UT | 110 |
| Jacksonville, FL | 106 |
| San Jose, CA | 98 |
| Harrisburg, PA | 90 |
| Baltimore, MD | 86 |
| Dallas, TX | 78 |
| Phoenix, AZ | 75 |
| Stockton, CA | 64 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
Scott Sandvos (@SSandvos) reported @AJBlack_BC @LockedOnBC Is Comcast/Xfinity getting ACC Network added???!!!
- writersbloc (@Seanmahon1969i1) reported
@comcast WORST CUSTOMER SERVICE IN THE HISTORY OF THE WORLD! HEY HOW CAN WE MAKE THIS THE MOST FRUSTRATING EXPERIENCE IN THE WORLD!? I MEAN WITH COMPANIES LIKE YOURS ALL THE VIOLENCE IN THIS COUNTRY MAKES MUCH MORE SENSE NOW! #SUCK
- Tim McLaughlin (@TimMcLaughlin11) reported
@mrljp3 @LocastOrg That’s the problem. If they paid for the retransmit rights they would have to raise rates to remain viable, and then would be no better than existing packages. You can buy a local-channels-only package from Comcast, for example, but it certainly isn’t $5/mo.
- Baggo Bagginz (@Baggobagginz1) reported
@Xfinity Fix your infrastructure, people are paying for a service thats interrupted EVERY day. Customer service is a 2 star and reliability is a 1 star yet your made huge quarterly earnings last quarter.
- SueinJenkintown שנה (@sueinphilly) reported
@dianetuman @leecookson And don't get me started how Comcast will not unlink my current account from my inactive accountI'm waiting for a call back from tier 3 support to fix that
- writersbloc (@Seanmahon1969i1) reported
@Xfinity I HAVE CALLED 12 TIMES NOW ANF U REFUSE TO PUT AN OPERATOR ON! WTF? UR STUPID RESET DIDNT DO ANYTHING WHY CAN I NOT GET AN OPERATOR IT IS ******* RIDICULOUS! HEY THIS GUY HAS CALLED 20 TIMES! Oh just keep disconnecting him who cares.
- Roz (@RozInRealLife) reported
@foxonabox_ I've had Comcast for years, and it's definitely better than the alternatives (even though mine was down for like 12 hours last Saturday night/Sunday morning).
- Melissa Harris (@chmelissaann) reported
@Xfinity lowers my bill or better my service. I'm once again using my hot spot on my cell phone to stream tv and for my kids tablets.
- *** Berkowitz (@lenberkowitz) reported
@d2k @bostonradio2 Hmmm, I am getting a place in SW Florida. When I was down there using my Xfinity Massachusetts account, I don't believe I could get the CBS channel, so that makes sense.
- ina_cedar #cedarsmp (@ina_cedar) reported
somewhat bad news, my internet is out again (no lightning storm this time so no clue why) which means tonights stream is questionable :/ and even worse, my follow-a-thon tomorrow is questionable :(im working to get it back up w comcast but feeling really bummed about it 😔
- Linda C 🌊🪴🍃#BidenHarris🍃🪴🌊 (@LindaC528) reported
Getting phone calls from “unavailable” saying they’re Comcast & want me to upgrade the cable box over the phone. When I ask why caller ID doesn’t say Comcast, they hang up. What kind of scam is this, and what can they possibly gain by me resetting/upgrading the cable box?
- Brittany (@MsGlamorous29) reported
@Brit_GotEmHatin Baby i just canceled my Xfinity who paying $300 I will gladly return Yal ****.
- Clint Peterson (@Clintonite33) reported
@cronair @foxonabox_ I got Google Fiber and Roku. It beats Comcast customer service all day.
- kelly 🦧 (@azuremarill) reported
Did the walkthrough with landlord and gave back the keys and dropped my last boxes off and now I’m just returning my Comcast modem and them it’s airport time babey holy **** it’s almost finally over
- Mark W. Büse (@markwbuse) reported
@comcast If Comcast were really interested in 'helping' then stop behaving like a nasty monopoly and offer real customer service for a change. Comcast's own incompetent L2 Support 'security recommendations' lead back to the cause for the Comcast over-billing that we are now experiencing.
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