CONTACT US
Phone
English Only - 24 hours / 7 days
1-877-SHOPBOP (746-7267)
For US & Canada
1-608-270-3930
Other Countries/Regions
Live Chat
English only
Temporarily Unavailable
Monday - Friday 8a - 8p CST
Chinese:
serviceCN@shopbop.com
French:
serviceFR@shopbop.com
German:
serviceDE@shopbop.com
Japanese:
serviceJP@shopbop.com
Korean:
serviceKR@shopbop.com
Middle East:
serviceME@shopbop.com
Russian:
serviceRU@shopbop.com
Spanish:
serviceES@shopbop.com
EMAIL US
service@shopbop.com
Feedback
GIVE US YOUR FEEDBACK
feedback@shopbop.com
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Log in to Shopbop by selecting Sign In / Register located in the upper right hand corner.Please select 'Hi ____.' Select Account from the menu. Under ACCOUNT INFORMATION select Change Password.
Not to worry! Click on Sign In /Register in the upper right hand corner. Select ‘forgot your password’ to be directed to the password assistance page.
Log in to Shopbop by selecting Sign In / Register located in the upper right hand corner. Please select ‘Hi ____.’ Select Account from the menu. Under ACCOUNT INFORMATION select Change Email. You will be prompted to enter and verify a new email address.
Note: After changing your email address, you’ll need to use that new email address to log into your account.
If you’re an Amazon.com customer, you can log into Shopbop using your Amazon credentials. We recommend this if you are an Amazon Prime customer, or if you simply wish to quickly access your Shopbop account with your Amazon login.
If you use the same email address for both Shopbop and Amazon, you’ll be able to see your Shopbop account information and order history. If your Amazon email address differs from your Shopbop email address, you will not see this information.
Note: This feature does not apply to Amazon.co.jp or to Amazon.cn.
Log in to Shopbop by selecting Sign In / Register located in the upper right hand corner. Please select ‘Hi ____.’ Select Account from the menu. Underneath PAYMENT click on Credit Cards.
Log in to Shopbop by selecting Sign In / Register located in the upper right hand corner. Please select ‘Hi ____.’ Select Account from the menu. Under SHIPPING, click Address Book
Log in to Shopbop by selecting Sign In / Register located in the upper right hand corner. Please select ‘Hi ____.’ Select Account from the menu. Under SHIPPING click on Shipping Preference to update your shipping preference.
Note: You always have the option to change your shipping method when placing an order.
Log in to Shopbop by selecting Sign In / Register located in the upper right hand corner. Please select ‘Hi ____.’ Select Account from the menu. Underneath PAYMENT select My Gift Certificates to see all of the gift certificates associated with your account.
Log in to Shopbop by selecting Sign In / Register located in the upper right hand corner. Please select ‘Hi __.’ Select Account from the menu. Under ACCOUNT INFORMATION click on My Logged-In Devices to remotely log out Shopbop-authenticated device(s).
If you wish to request access or delete your personal information please email us at privacy@shopbop.com.
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Order Processing And Cancellation
Orders are processed pending availability and credit verification. Orders placed on Friday after 7:00pm US CT (Central Time) will begin processing on the following Monday. Shopbop will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional information for credit verification. Delivery time does not include Sundays or holidays.
Refunds are issued for missed guaranteed shipments and will be processed by Shopbop within 7 business days. Please allow your financial institution an additional 7 to 10 business days to post to your account.
Please note: Once an order has been placed, it cannot be modified or canceled.
Although we make every effort to keep sufficient stock of items listed on Shopbop, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via email. Any changes will be reflected in your order total as well as in your shipping confirmation.
Because of the contracts and relationships we have with our vendors, the merchandise sold on our site is intended for personal use only, not for resale. We reserve the right to cancel orders that appear to be for resale purposes.
Shopbop accepts Visa, Master Card, American Express, Discover, JCB, Diners Club, UnionPay and Alipay.
Price Adjustments
If previously purchased merchandise is marked down within seven (7) days of the original order date, Shopbop will adjust the price of an item, once.
• To receive a price adjustment, call Shopbop at 1-877-746-7267 or email service@Shopbop.com.
• Please include your original order number with your request.
• Eligible refunds will be applied to your original form of payment.
See Also100 Businesses You Can Start With Less Than $1007 redenen om jouw klantenservice wel te outsourcen - DIRECT KlantcontactWhat is a Business Analysis and What does Business Analyst DoKlantenservice - 24x7 bereikbaar voor al uw klantcontactPrice Matching
At the time of purchase, Shopbop will match other online retailers’ advertised prices. Please call Shopbop at 1-877-746-7267 to verify an eligible match. Our policy requires:
• Price match must be on merchandise of identical style and color.
• The merchandise must be first quality.
• The other retailer's promotions must be visible on their site for verification.
• The other retailer's website must be an authorized distributor of the brand.
• The other retailer's prices must be published in U.S. dollars
• Shopbop does not consider websites which operate as an auction, discounter or liquidator as competitors and therefore will not match prices of these retailers.
• During Shopbop promotions, items can be discounted through either a price match or a Shopbop promotion, but not a combination of both.
View our Privacy Notice
View our Conditions of Use
View California Proposition 65 Warning
REPORT A SECURITY ISSUE
If you're a security researcher and you believe you have found a security issue within any of Shopbop's services, e-mail the details of your findings to security@shopbop.com. We work with Amazon to evaluate security incidents. Use PGP to protect your message by using Amazon's Public PGP Key -
SHIPPING COSTS AND METHODS
FREE 1-3 DAY
SHIPPINGGuaranteed Arrival
3 business days or less
Cost
Free
Method
Ground
2-DAY
SHIPPINGGuaranteed Arrival
2 business days
Cost
$10
Method
Two Day
NEXT BUSINESS
DAYGuaranteed Arrival
Next business day
Cost
$25
Method
Next Day
SATURDAY
DELIVERYGuaranteed Arrival
Saturday
Cost
$30
Method
Next Day Saturday
*Some commercial addresses may not accept shipments on Saturdays. To ensure Saturday delivery, please review your shipping address.
Shopbop customers who are members of the Amazon Prime membership program can enjoy their Prime shipping benefits on Shopbop. Prime shipping benefits include free two-day shipping and next day shipping discounts.
Sunday delivery is not offered on Shopbop at this time.
For more information on Prime, visit www.amazon.com/prime.
SHIPPING (USA only)
FREE 2-DAY
AMAZON PRIMEGuaranteed Arrival
2 business days
Cost
Free
NEXT DAY
AMAZON PRIMEGuaranteed Arrival
Next business day
Cost
$3.99/item
NEXT DAY
AMAZON PRIME
(7+ITEMS)Guaranteed Arrival
Next business day
Cost
$25
SATURDAY DELIVERY
AMAZON PRIMEGuaranteed Arrival
Saturday
Cost
Free
* Addresses not eligible for Prime Shipping: U.S. territories, possessions, protectorates (other than Puerto Rico) and international destinations.
Orders placed before 7:00pm US CT (Central Time) using guaranteed shipping methods will begin processing immediately and are guaranteed to arrive by the date indicated during the checkout process and in your order confirmation email.
Shopbop ships FREE to military addresses using USPS Priority Mail. Transit times vary and are not guaranteed by USPS.
Shopbop complies with specific shipping restrictions determined by international trading regulation, as well as those contractually set by our vendors.
Items made of exotic skins and furs cannot be shipped outside of the United States, and jewelry items are restricted from shipping to certain countries. In addition to being restricted from shipping to non-USA addresses, items made of python cannot be shipped to California. *At this time, beauty products including skincare, makeup, haircare, and bath & body cannot be shipped outside of the United States.* Select brands have vendor-imposed regulations, restricting them from shipping outside the USA.
If you add one of these items to your cart and your shipping destination is one of the restricted countries, you will be prompted to remove it before proceeding. If you wish to continue with the purchase, you will need to change the destination address.
Orders are processed pending availability and credit verification. Orders placed on Friday after 7:00pm US CT (Central Time) will begin processing on the following Monday. Shopbop will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional information for credit verification. Delivery time does not include Sundays or holidays.
Please note: Once an order has been placed, it cannot be modified or canceled.
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30-DAY RETURNS (FREE within 15 days)
Returns within
15 days or less
FREE Returns if return is dropped off and scanned by the carrier within 15 days delivery date.
Returns within
16-30 days
$10 Label Fee if return is dropped off and scanned by the carrier 16-30 days after delivery date.
Returns after
30+ days
Returns NOT accepted if return is dropped off beyond 30 days after delivery date.
Return Policy
• Merchandise, including beauty, must be returned within 30 days.
• Merchandise must not be worn, opened, used, altered or washed.
• Merchandise must have all tags attached, including seals, and be returned in original packaging.
• Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund.
• Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.
• Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
• Final Sale items may not be returned.
• Shopbop monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.
1. Start your return online: Go to your Order History to begin the return process within 30 days of receiving your order (returns within 15 days are free!).
2. Pack up your items: Remember to include all packaging with your return.
3. Drop off your package: Select your preferred return method (print your label or download a QR code) and send the items back to us.
U.S. customers can track returns at shopbop.com/trackmyreturn, using the 9-digit number at the bottom of the Free Return Shipping instructions included in each order.
In order to serve you most efficiently, we do not offer merchandise exchanges. Instead, you'll get the right size or color fastest if you simply place a second order. Once we receive your return, we'll credit your account.
2-4 DAY
SHIPPINGReturn Cost
FREE
View Details
5-9 DAY
SHIPPINGReturn Cost
FREE
View Details
Return Policy
• Merchandise, including beauty, must be returned within 30 days.
• Merchandise must not be worn, opened, used, altered or washed.
• Merchandise must have all tags attached, including seals, and be returned in original packaging.
• Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund.
• Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.
• Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
• Final Sale items may not be returned.
• Shopbop monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.
Beginning August 21, 2020, Shopbop will no longer refund duties and taxes on returns using our 5-9 Day ship method. However, we will continue to provide FREE Return labels. Please visit this page for information on how to apply for duty and tax refunds on your own behalf.
To qualify for this option, your return must be sent using the enclosed pre-paid shipping label.
Packages sent without using the provided label with this order are not eligible for free return shipping.Merchandise must be returned within 30 days. Please allow 15 days customs/brokerage inspection and transittime for returns.
STEP 1
Please complete the return form included in your order and securely repackage your merchandise. Cover orremove any original mailing address labels or carrier barcodes from package. NOTE: When returning footwear,do not use your shoebox as your shipping box.
STEP 2
Affix enclosed label to your package and send through Canadian Postal Service.
EASY RETURNS
No Cost & pick-up at your door. Help you fill out return forms. Fixed Rate.
DHL Pricing by Country/Region
DHL Return Fee
1. Go to My Account, select Order History and click the Return Items button. Select the items you want to return.
2. Print all the required documents and prepare the box for shipping.
3. Drop off your package at DHL or schedule a pickup.
1. Complete the return form included in your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package. NOTE: When returning footwear, do not use your shoe box as your shipping box.
2. Place the return form from your original invoice on the outside of your package, along with your customs document, to expedite delivery.
Please send your return to:
Shopbop.com
Attn: Returns
1301 E Washington Avenue
Madison, WI 537033. Ship your package using a trackable, insured shipping method. Shopbop cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
4. You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.
If your package arrives at Shopbop within the 30-day timeline specified above, your refund will be processed in the original form of payment within 5 business days. You will be notified via email when this transaction has taken place. NOTE: Your bank may need extra time to process a refund after receiving the information from Shopbop | East Dane.
In order to serve you most efficiently, we do not offer merchandise exchanges. Instead, you"ll get the right size or color fastest if you simply place a second order. Once we receive your return, we'll credit your account.
ALL SHIPPING
METHODSReturn Cost
View Details
Return Policy
• Merchandise, including beauty, must be returned within 30 days.
• Merchandise must not be worn, opened, used, altered or washed.
• Merchandise must have all tags attached, including seals, and be returned in original packaging.
• Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund.
• Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.
• Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
• Final Sale items may not be returned.
• Shopbop monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.
EASY RETURNS
Pick-up at your door. Help you fill out return forms. Fixed Rate.
STEP 1
Go to My Account, select Order History and click the Return Items button. Select the items you want to return.
STEP 2
Print all the required documents and prepare the box for shipping.
STEP 3
Drop off your package at DHL or schedule a pickup.
1. Complete the return form included in your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package. NOTE: When returning footwear, do not use your shoe box as your shipping box.
2. Place the return form from your original invoice on the outside of your package, along with your customs document, to expedite delivery.
3. Please send your return to:
Shopbop.com
Attn: Returns
1301 E Washington Avenue
Madison, WI 537034. Ship your package using a trackable, insured shipping method. Shopbop cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
5. You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.
If your package arrives at Shopbop within the 30-day timeline specified above, your refund will be processed in the original form of payment within 5 business days. You will be notified via email when this transaction has taken place. NOTE: Your bank may need extra time to process a refund after receiving the information from Shopbop | East Dane.
In order to serve you most efficiently, we do not offer merchandise exchanges. Instead, you"ll get the right size or color fastest if you simply place a second order. Once we receive your return, we"ll credit your account.
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If you have chosen to purchase gift-boxing for your order, we will wrap your items in tissue paper and place them in a structured, white box featuring Shopbop's signature logo. If you choose to include a gift message, your message will be printed on a card and included with the box. The recipient will receive a blank invoice with the return form. Footwear cannot be gift-boxed.
Gift certificates are available for purchase in predetermined dollar amounts and are shipped free using UPS Next Day Air.
Shop Gift Certificates now
Gift Certificate Terms and Conditions
Enter your gift certificate number in the Gift Certificate field on the payment page during checkout.
Any gift certificates associated with your account will be visible to you during checkout, and will be pre-selected as a payment option. You may use any, all, or none of your gift certificates when completing your order.
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Clean Beauty at Shopbop
All products in the Clean Beauty at Shopbop selection must meet the following criteria:
Clean Beauty at Shopbop offers a selection of products made without specific ingredients that are shown or suspected to be potentially harmful to human health. The Clean Beauty at Shopbop program strives for ingredient transparency, making it easier for conscious customers to easily find the products they are looking for.
The section below shares some of our current “made without” ingredients that we will continue to evolve as more information is made available. Shopbop does not guarantee any product is 100% free from the following ingredients as trace contaminants are possible. The Clean Beauty at Shopbop program does not conduct product testing, and relies on our beauty brands for thorough testing of final formulas.
"Made Without" Ingredients List
Acrylates
Benzophenone
Butoxyethanol
Carbon black
Ethanolamines
Arsenic
Lead
Nickel
Cobalt
Cadmium
Mercury
Methoxyethanol (aka methyl cellosolve)
Phenoxyethanol
Polyacrylamide/Acrylamide
Resorcinol
Styrene
Toluene
Titanium Dioxide
Dioxane
PFAS compounds
Ethoxylated ingredients
Synthetic Fragrances
Aluminum Salts (deodorants)
Nitro Musk
Nanomaterials
Retinol/retinyl esters
Octinoxate
Cyclic SiliconesNote: At this time, beauty products including skincare, makeup, haircare, and bath & body cannot be shipped outside of the United States.
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Weather, natural disasters and other uncontrollable events can interrupt delivery with little warning. As interruptions occur, we will update this page with the latest Service Alerts to keep you informed.
UPDATED: 4/08/2022
Nothing is more important than the health and safety of our employees and our customers. Though we know things don’t feel normal right now, we are as committed as ever to providing you a best-in-class shopping experience. To ensure this, we will continually be making adjustments during these evolving times.
Health and Safety of our Employees
The safety of our fulfillment associates is imperative. As part of Amazon’s network of fulfillment centers, and consistent with CDC guidelines, we have implemented numerous new safety and social distancing practices in our buildings. As we integrate these new practices and adjust to shifts in order demand, you may experience shipping delays. We will keep you informed of any delivery impacts, and update your delivery date accordingly.
Returns Window
We updated the parameters of our returns window to make things easier. Our returns window now begins when your order is received and ends when returns are handed off to your carrier. This prevents any carrier delays from impacting your returns. Further, we have implemented new safety practices in our returns center. As we accommodate these updates, you may experience delays in return processing time. Should you have any questions or need support with your return, please contact our Customer Service team.
Regions that are currently experiencing shipping delays and restrictions:
Delays: China
Restrictions:Russia
Belarus
Ukraine
Mauritius
Seychelles
Mayotte
India
Libya
Somalia
Venezuela
Netherlands AntillesShopbop remains committed to the one thing we know how to do best: bringing you the latest in style, tailored for the here and now.
Stay safe and well,
Your friends at Shopbop
FAQs
Is Shopbop a legit website? ›
Yes, Shopbop is owned by Amazon (like Zappos is), so you can use your Prime shipping perks on Shopbop. If playback doesn't begin shortly, try restarting your device.
Where is Shopbop located? ›Orders begin processing immediately to ensure that they arrive by the guaranteed delivery date. This quick turnaround time makes it difficult to cancel an order. However, we are always happy to try! Please contact service@shopbop.com with your order # so we can assist.
Is shopbop a luxury? ›Similar to Nordstrom or Bloomingdales, ShopBop is an online fashion store that carries everything from basics to luxury brands. They have a MASSIVE product list, and carry hundreds of well-known brands.
Is Shopbop owned by Amazon? ›Shopbop is part of the Amazon.com Inc. group of companies.
What happened to Shopbop? ›Amazon acquired Shopbop in 2006. Since then, the companies have largely operated independently of one another, according to the company's president, Shira Suveyke.
How long does Shopbop take to deliver? ›Prime shipping benefits include free two-day shipping and next day shipping discounts. Sunday delivery is not offered on Shopbop at this time.
How long does it take to get refund from Shopbop? ›Refunds are issued for missed guaranteed shipments and will be processed by Shopbop within 7 business days. Please allow your financial institution an additional 7 to 10 business days to post to your account.
How much is Shopbop birthday discount? ›At each level, with the exception of Bronze, you'll receive a birthday discount of 10% (Silver), 15% (Gold), or 20% (Platinum). Happy birthday to YOU! NOTE: Make sure you sign up for loyalty at least a month before your birthday in order to get your special discount.
Is Bako com legit? ›Bako.com has a consumer rating of 5 stars from 1 review indicating that most customers are generally satisfied with their purchases. Bako.com ranks 160th among Dating sites.
How long does ShopBop take to deliver? ›
Prime shipping benefits include free two-day shipping and next day shipping discounts. Sunday delivery is not offered on Shopbop at this time.
Are ShopBop and Revolve the same company? ›ShopBop. Similar to Revolve, ShopBop is a global online retailer offering both apparel and accessories from over 1,000 designers. Whereas Revolve focuses on niche, emerging designers, ShopBop showcases both new and long-established labels. ShopBop is also a part of the Amazon.com Inc.
How long does it take to get refund from ShopBop? ›Refunds are issued for missed guaranteed shipments and will be processed by Shopbop within 7 business days. Please allow your financial institution an additional 7 to 10 business days to post to your account.